Refund policy

Returns, refunds, and replacements

Because custom products are made specifically for the customer and cannot be resold, completed custom products are final sale. Refunds or replacements are available only when Full Cart Official makes an error or an item arrives damaged because of our packaging or production. Eligible concerns must be reported promptly to returns@fullcartofficial.com with the order number and clear photos. Normal variations, customer-approved details, customer-supplied errors, and carrier delays are not production errors.

Cancellations

Submit cancellation requests before work on your order begins. Your 25% deposit becomes nonrefundable once work on your order has begun. This does not change the error and damage exceptions described above.

Custom-order payments and revisions

A 25% deposit is required to begin your custom order. Your deposit becomes nonrefundable once work on your order has begun. The remaining balance is due when you approve the design. Two design revisions are included. Further modifications require an additional design fee, with the amount confirmed before those changes are made. For a personalized quote, the full quote is approved before the 25% deposit is invoiced. Any initial payment already made is credited toward the approved total.