Terms of service

By using Full Cart Official™ or placing an order, you agree to these Terms & Conditions.

Products and custom orders

Full Cart Official creates custom apparel, printed products, personalized gifts, business branding, event items, memorial keepsakes, transfers, and related products. Colors, placement, and appearance may vary slightly between screens, proofs, and finished products. Customers are responsible for providing accurate names, dates, sizes, wording, shipping details, and usable artwork.

Proofs and approval

When a proof is provided, production begins only after approval. Approval confirms spelling, colors, placement, sizing, and artwork. The remaining balance is due when you approve the design. Two design revisions are included. Further modifications require an additional design fee, with the amount confirmed before those changes are made. Changes may extend production time.

Pricing and payment

Prices are shown in U.S. dollars and may change without notice. A 25% deposit is required to begin a custom order. The deposit becomes nonrefundable once work on the order has begun. The remaining balance is due when the design is approved. For work that requires a personalized quote, the full quote must be approved before the 25% deposit is invoiced and work begins. A free quote-request checkout submits a request only; it purchases no product and pays no deposit. If you paid the $15 initial payment for an Other custom-item request in the graduation package builder, that payment is credited toward the 25% deposit once the full quote is approved. All payments already made are credited toward the approved total.

Processing and shipping

Custom processing generally requires 5–7 business days and may extend to 7–14 business days during peak periods. Larger, specialty, wedding, memorial, and event orders may require additional time. Shipping estimates begin after production and are not guaranteed. Tracking is sent from orders@fullcartofficial.com. Once a package is accepted by the carrier, carrier delays or losses must be handled through the carrier’s claims process, with reasonable assistance from Full Cart Official.

Returns, refunds, and replacements

Because custom products are made specifically for the customer and cannot be resold, completed custom products are final sale. Refunds or replacements are available only when Full Cart Official makes an error or an item arrives damaged because of our packaging or production. Eligible concerns must be reported promptly to returns@fullcartofficial.com with the order number and clear photos. Normal variations, customer-approved details, customer-supplied errors, and carrier delays are not production errors.

Customer-provided content

Customers confirm that they have permission to use all submitted images, logos, names, trademarks, and other content. Customers are responsible for claims arising from materials they provide. Full Cart Official may decline unlawful, hateful, infringing, unsafe, or otherwise inappropriate content.

Cancellations

Submit cancellation requests before work on your order begins. Your 25% deposit becomes nonrefundable once work on your order has begun. This does not change the error and damage exceptions described above.

Liability

To the extent permitted by law, Full Cart Official’s responsibility for any claim is limited to the amount paid for the affected product or service. Full Cart Official is not responsible for indirect losses, missed events, or delays beyond its reasonable control.